DIGITAL SOLUTIONS / PROCESS OPTIMISATION

From the current workflow
to an interactive solution.

We document how work is done today, design the target workflow and turn it into a digital interface, with automation where it fits. The deliverables are documents and a prototype that you can review and build on.

A process map and an interactive prototype for your workflow.

More details

We document how work is done today, design the target workflow and turn it into a digital interface, with automation where it fits. The deliverables are documents and a prototype that you can review and build on.

Context The demos use fictional data and are not client systems. No savings or productivity gains are promised; these can only be assessed in actual use.

BEFORE / AFTERExample workflows · fictional
Current · example
  • Photo via messenger
  • Note on paper
  • Call to the office
  • Outdated spreadsheet
Target · example
  1. Recordone entry
  2. Reviewclear responsibility
  3. Decidevisible status
  4. Reportfrom the same data
  • Pending
  • Under review
  • Completed
BEFORE / AFTERExample workflows · fictional
  1. Recordone entry
  2. Reviewclear responsibility
  3. Decidevisible status
  4. Reportfrom the same data
BEFORE / AFTER

Scattered observations
become a workflow.

Illustrative, fictional example: fragmented information channels on the left, one workflow with visible status on the right.

Current · example
  • Photo via messenger
  • Note on paper
  • Call to the office
  • Outdated spreadsheet

Four channels, no shared status. Follow-up questions are needed to find out what has been completed.

Target · example
  1. Recordone entry
  2. Reviewclear responsibility
  3. Decidevisible status
  4. Reportfrom the same data

One workflow with status indicators: pending, under review, completed.

Schematic example with fictional information. It illustrates the method, rather than a real client workflow.
THE SERVICE IN FIVE STAGES

What each
stage produces.

Each stage ends with a tangible deliverable. Scope and depth depend on your task; not every project needs every stage.

  1. 01

    Initial assessment

    We observe and describe the current workflow: who does what, using which tools, in what order, and where are the gaps between notes, photos, calls and spreadsheets?

    DeliverableCurrent process map
  2. 02

    Target workflow and requirements

    Together, we define how the future workflow should operate, who needs which information and what is deliberately outside the solution's scope.

    DeliverableTarget process map and requirements list
  3. 03

    Digital interface

    The target workflow and requirements become a clear interface with traceable states, initially as an interactive prototype.

    DeliverableInteractive prototype
  4. 04

    Suitable automation

    We review which steps can usefully be automated: recurring, rule-based steps with clear inputs. Decisions and exceptions remain with people.

    DeliverableProposal distinguishing automated and manual steps
  5. 05

    Review and handover

    Functionality and clarity are reviewed with the people involved. We then hand over the result, documentation and open points.

    DeliverableReview record and handover documentation
TANGIBLE DELIVERABLES

What you
take away.

  • Current and target process maps that everyone involved can read together.
  • A requirements list defining what is outside the solution's scope.
  • An interactive prototype to try before effort is invested in implementation.
  • An automation proposal clearly distinguishing automated and manual steps.
  • A review record and handover documentation with open points.

We only make statements about time or cost effects once they can be measured in actual use. Data protection, operation and responsibilities are clarified separately before live use.

A WORKFLOW IN YOUR HEAD, BUT NOT ON PAPER?

Describe how
it works today.

Two or three sentences are enough: who uses it, what is difficult, and what should become easier? We will get back to you with a proposed starting point.

Describe your workflow